Shipping policy

ORDER PROCESSING:

Please allow 1 business day to process your order. Expect an email within 1 business day to let you know your order is on the way!

STORE PICKUP - Wellness Market 1614 Lesperance Rd

Orders can be picked up daily, from 10am-6pm. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 25km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

Orders are generally shipped the same business day using Fedex, Canada Post or UPS depending on your location. Flat rate shipping fee of $10-$15 applies to orders under $150.

DOMESTIC SHIPPING RATES AND ESTIMATES:

We offer the following flat rate shipping in Canada.

Shipping option	Estimated delivery time	Price
Free Standard Shipping Over $150	2-7 business days	$0
Standard Shipping	2-7 business days	$15

INTERNATIONAL SHIPPING:

We offer international shipping to the United States for a flat rate of $20

Shipping option	Estimated delivery time	Price
Standard International Shipping	7-10 business days	$20

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wellness Market is not responsible for these charges if they are applied and are your responsibility as the customer.

LOST AND STOLEN PACKAGES.

Once a package leaves our shop, it is in the carrier's hands. Wellness Market is not responsible for packages that are lost, stolen, or damaged in transit, and we do not issue refunds or replacements for packages that tracking confirms were delivered.

If tracking shows your order as delivered and you cannot find it, please check with anyone else at your address, look around entry points and with neighbours, and contact the carrier directly to open a claim. Carriers will sometimes mark a parcel delivered a day before it actually arrives, so give it 24 hours before assuming the worst.

If tracking shows your order as lost or stuck in transit, email support@wellnessmarket.ca and we will file the carrier claim on your behalf.

We recommend shipping to an address where someone is present during the day, or choosing free in-store pickup at 1614 Lesperance Rd if you are local.